You can return any item, except custom-made tables, within 30 days of your purchase, provided that the item is still in a brand new condition as it was when it was received.
Return shipping is paid by the customer. Items that are deemed to be unacceptable for resale cannot be refunded. Customers need to ensure that items are properly packed to protect against damage during delivery.
283 East Brokaw Rd
San Jose, CA 95112
Attn: Online Returns
Customers should examine all packages for damage upon arrival and note with the carrier any visible damage to the product packaging.
Items that cannot be returned
- Labor, shipping cost, delivery and/or installation services
- Consumable goods such as chalk, felt, shuffleboard powder, etc.
- Items that are damaged, abused or appear to be misused
- Items that are missing parts or accessories
- Items that have been personalized
- Special order items
Promotional Packages and Bundled Items
If you are returning an item that included additional items as a free gift promotion, then you must return all the items received as a free gift, to receive the full credit. If you do not return all of the items included with the free gift, then the cost of those items will be deducted from the amount refunded. The free gift item(s) cannot be returned by themselves for any type of credit or refund.
If you return an item that was part of a larger package or bundle of products and received a discount for purchasing the item together, the amount of refund will be discounted in proportion to the value of the product in relation to the total value of the package as a whole.
Refund Payment Methods
Billiard Wholesale may issue refunds in the form of a credit to the original credit card, check or in-store credit.
Items that are returned that were originally purchased with a check or cash will be issued either an in-store credit, or a check for the refund amount will be mailed to you from our corporate offices. Purchases that were made by check will be refunded once the customer's check has cleared our bank. Cash and check returns that require a check from our corporate office may take up to 10 business days to process.
Refunds issued for returned merchandise that was purchased with a credit card will have the amount of the refund credited back to the card that was used for the original purchase. If the original card is no longer available, an in-store credit can be issued, or a check will be sent from our corporate offices within 10 business days of the return.
Billiard Wholesale reserves the right to refuse a refund without a receipt and to makes changes to this policy without notice.
If you have received damaged or defective merchandise, please call our Customer Service at 408-605-0117.